Verifying my account
When you register, we carry out verifications check to ensure that there’s no identity theft or fraud and we are protecting underage and vulnerable players. If you are asked to verify your account, ...
Identity Verification
What information do I need to prove my identity?
To comply with regulations, we are required to verify each players identity (age and address). We do this via an identity check using an external electronic verifier, on some rare occasions this ...
Why do I need to provide ID for my withdrawal?
To comply with regulations, we are required to confirm proof of identity when a players withdrawals accumulate to £1,800. Please provide one of the following forms of ID:
Why does my ID keep getting rejected?
We do have certain requirements that we can accept identification documents, here are the most common reasons why it has been declined. All 4 corners and edges are not visible. We cannot accept an ...
Financial Vulnerability Checks
As part of licencing requirements, we conduct checks to identify customers that may be spending more than they can afford. In order to do this, we have partnered with a Credit Reference Agency ...
Why have we requested Source of Funds information?
Here at tombola we care about our players and we want to ensure that the funding of your game play is not causing any negative impact on your finances. To help us to support you with this, we may ...