Help Centre

Why do I need to provide ID for my withdrawal?

Why do I need to provide ID for my withdrawal?

To comply with regulations, we are required to confirm proof of identity when a players withdrawals accumulate to £1,800.

Please provide one of the following forms of ID:

•   Passport
•   Driving Licence
•   Bank / debit card statement (issue date within the past 6 months)
•   Utility bill (gas, electricity, water, council tax) (issue date within the past 6 months)
•   Letter from HMRC / DWP (issue date within the past 6 months)

If you are providing a photo of your documents, please ensure that all 4 corners are visible. If the documents are uploaded as a digital file, it must be a PDF copy of the document. Screenshots of bank/debit card statements or utility bills are accepted, as long as they show the issuing date (must be dated within the past 6 months), your name, address and the company logo. This will prevent any delays on your ID being accepted.

Please upload your ID via My Account > Account Details > ID Upload. The team will aim to process the ID within 4 hours and will send you an email once it has been processed.

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