Help Centre

My Account

I have forgotten my username or password - what do I do?

Don’t worry if you have forgotten your password, you can click ‘forgot login details’ on the login page to reset your password. If you need to update your contact details and you are unable to access ...

How do I close my account?

You can close your account at any time by going to your Account then click ‘Account Details’. If you wish to discuss your closure options in further detail, we encourage you to contact our Customer ...

How do I reopen my account?

If you wish to reopen your account and you do not have any active exclusions, please contact us so we can help you further.

Why is my account disabled or restricted?

Accounts can be disabled or restricted for several reasons including account security or for Safeplay purposes. As a responsible gambling operator, we do have a duty of care for our players.