Deposit Queries
Information below answers some of the most common questions about deposits. For additional help don't hesitate to contact our Customer Service team who can assist you further.
Are there limits on deposits?
The minimum amount for your first deposit is £10. Second deposits and onwards can be a minimum of £5. The maximum amount you can deposit into your account at any one time is £300. Deposits will not be accepted if your account balance is £300 or more. Additionally, your net deposit amount cannot exceed £300 per week.
Why my deposit is being declined?
Your deposit may be declined for a few reasons:
- This may occur if you fail our internal checks while trying to deposit. The system will then require you to upload your ID document using the ID upload option. You must upload your ID before making your deposit.
- If your address is entered incorrectly. Contact our Customer Services team to update your account and we will get you playing in less than 5 minutes!
- You’ve reached your Spend Limit. To learn more about Spend Limits, click here
- Your card is being used on another tombola account. Each tombola account must use a debit card that matches the account holder's name and is owned by them, multiple usage of the same card can result in declined deposits.
- Your bank has declined the payment. In this instance, we would ask you to contact your bank to check your card status.
What are net deposits?
Your net deposit amount is calculated as the difference between your total deposits and total withdrawals each week.
Example: If you deposit £100 in a week and withdraw £20, your current net deposit amount will be £80. If you deposit £300 without making any withdrawals, you will not be able to make further deposits that week. You have a maximum net deposit limit of £300 per week.
For more information about net deposit limits and how they interact with your personal limits, please contact us.
How can I be sure that my payment details are secure?
Both tombola and our carefully selected third-party payment gateway providers comply with and are regularly assessed against the Payment Card Industry Data Security Standards (PCI-DSS). This recognised standard ensures that organisations implement the necessary security measures and controls, enabling us to handle card payments with confidence and assurance. Your payment details are also securely transmitted directly to the payment processor for processing via a secure iFrame provided by them.
When you send confidential personal account data (including debit card details) to us, we require that a "secure session" be established first using Secure Socket Layer (SSL) technology. This means that data passed back and forth between your computer and our systems is secured using public key cryptography. Your computer exchanges key information with our servers to create a private conversation that only your computer and our servers can understand. Our links with our payment gateway (a leading e-commerce payment company) uses the same technology to transmit any payment information securely. They in turn have secure encrypted links between themselves and all of the major banks to allow the payment to be processed.