Promo definitions
At tombola, we have different variety of promotions which runs at different times throughout the week.
Stake & Get Promotions
These promotions typically allow the player to stake on a specific game or games within Bingo or Arcade, or on multiple games within Bingo or Arcade to receive a bonus such as Free Plays. Please make sure that you read the T&Cs of the promotions you are wishing to take part in to ensure that you meet the necessary staking criteria within the set timeframe of the promo. Stake & Get promotions generally run for more than one day.
Prize Draw Promotions
These promotions do not have a guaranteed prize. All players that enter a prize draw promotion will have a chance of winning a prize, and those players who win will be credited with any win or free plays shortly after the conclusion of the promotion. Please remember to opt in, and good luck!
Match and Win Promotions
These promotions typically run for a set period of time (mostly evenings) where players need to stake into a specific game and/or games to unlock a game card that can be played up until a designated time on the same day. Quite often, these promotions will have up to 4 separate games within a specific time period. Any promotion prizes are credited – if due – at the end of the specific game card.
Why have I not received my bonus or Free Plays following a recent promotion?
Each promotion has a criteria which you must meet in order to receive your qualifying bonus.
Please make sure you have read the terms of the promotion clearly and met the staking requirements.
If you are required to opt into the promotion, please ensure you have opted in successfully via the dedicated link for that particular promotion.
Please check the date and times of the promotion, as the promotion may still be ongoing, usually it is stated when you will receive your bonus or Free Plays by.
If you have met the qualifying stake requirements and opted in correctly, you will receive the bonus or Free Plays as specified. If you have checked the promotion page and the time period to receive your bonus has passed, please contact us so that we can look into it further for you.