Self Exclusion

If you want to stop playing on tombola completely, or take a longer break from gambling, you can block access to your account and all our products for six months up to five years or permanently. This is known as a self exclusion and you can apply by following this link.

Our tool allows those concerned with their gambling activities to take time away from the site. If you feel a self exclusion is the right choice for you then you can use the tool.

Once you have self-excluded this cannot be reversed, and your account cannot be reactivated until the time period selected has elapsed. If you choose to exclude permanently, your accounts will never be reactivated.

If you are considering Self exclusion, you may wish to register with GAMSTOP.  
GAMSTOP is a free service that enables you to self-exclude from participating online gambling companies licensed in Great Britain.   

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

Cross Brand Self Exclusion

From 17th December 2024, if you choose to Self Exclude on tombola:

You’ll also automatically be Self Excluded from our Flutter family brands – Paddy Power Online, Betfair, Sky Betting & Gaming and PokerStars. This means you won’t be able to play on any of our sites, giving you extra protection.

If you decide to Self Exclude on one of our family brands as listed above you’ll be excluded from our site too whenever you opt for an “All products and family brand” Exclusion.

Player safety is our number one priority, and we want to make it easier for you to take a break away from gambling if you need one. By linking Self Exclusion across the Flutter brands, you’ll have more control over your gambling and it’ll be easier to stay safe.

If your account details do not match across our family brands, we recommend you update your details. If you have a GAMSTOP exclusion these should all be updated to match GAMSTOP. 

We will also take reasonable steps to prevent you re-opening your account or opening a new account with any of these brands. For certainty, we recommend that you apply a self-exclusion to any accounts you may hold with the above brands or alternatively contact the relevant Customer Support teams who can set these for you.

Can I remove my Self Exclusion?

Self Exclusion and Cooling Off periods can be extended but never ended early, even if this was an accident, or if you feel ready to return.  This is against our own safeplay rules and those of the UK Gaming Regulator - we have a duty to protect our players from harm.

Our Live Chat Customer Services teams are unable to assist you with this. If you are returning from a Self Exclusion and this has ended, please click the link at the bottom of the page to be connected with the safeplay team. 

If you wish to extend your period or for any safeplay assistance, please speak with one of our team.                          

How do I return to tombola following a self-exclusion?

tombola will never assume that you are ready to return for a self exclusion, even if this has expired. Naturally, many players do require a longer break away from a gambling environment and therefore regardless of the reason for your break, you will always be required to chat with our safeplay team before you return.

• If you wish to re-open your account, you can do so when your self exclusion has expired. You can contact us via chat or phone, and following an interaction with our safeplay team you will be required to enter into a mandatory 24 hour cooling-off period before being able to gamble.
  
  
• Also, as part of the returning process, a net deposit limit will need to be added to your account, which will be discussed with you by the safeplay team.
  
  
• We will only be able to remove the Self Exclusion if the expiry date is before today's date. Please note our teams are unable to remove a Self Exclusion before it expires.
  
  
• If you have chosen to permanently self exclude from tombola or one of our family brands this means you will not be able to return, as we will block your account indefinitely and prevent you from creating a new account in the future.
  
  
• If you want to re -open your accounts cross- brand, you will need to contact each brands customer services team individually to reinstate your account with them once your exclusion has expired. Re-opening your tombola account will not automatically re-open any excluded accounts held with Sky Betting and Gaming, Paddy Power, Betfair or PokerStars brands.
  
  
• If you’re worried about your current circumstances, or need any further support, then please don’t hesitate to contact a member of our safeplay team – we are here to help!