Withdrawal Queries
Information below answers some of the most common questions about withdrawals. For additional help don't hesitate to contact our Customer Service team who can assist you further.
How can I withdraw money if my payment failed?
If you are using a payment method/or card that does not accept withdrawals (e.g. Paysafe Card), or your bank has rejected your withdrawal for some reason, you can withdraw via Bank Transfer on the ‘Other Methods’ tab here. For more information on Bank Transfers, read our article here.
How can I view my recent withdrawals?
You can see your recent withdrawals here when you are logged in.
Withdrawal FAQ
- Withdrawals to your registered card can take up to 3-5 working days, although they can be as quick as an hour! We’re unable to guarantee how long the withdrawal will take.
- Missing withdrawals are a very rare occurrence, but can happen. This doesn’t mean your payment is lost, but we can only initiate an investigation once the 5th working day has passed since your withdrawal. If you think this applies to you then please speak to a CS agent via live chat.
- You can only add or change a payment method when your balance is £2 or below. If you’d like to make a withdrawal, please withdraw back to the payment method that you last used. Please check your emails no less than 24 hours to arrange a bank transfer as alternative withdrawal method for your funds. Alternatively, you can enter your bank details directly through the app on withdraw page. Click here to learn more about Bank Transfer queries.
- If your withdrawal payment is showing as processing on your account and 24 hours have passed since you have made your withdrawal, then your withdrawal may have failed. Here’s some things to consider if this is the case:
- Has your card expired?
- Has your card been reported as lost or stolen?
- Have you temporally blocked your card and/or has your card issuer blocked your card for security reasons? - Please check with your issuer.
- Have you closed bank your account?
- In the event of any of the above scenarios; please do not worry. Our systems will recognise that the card is now invalid, and an email will be issued to you no less than 24 hours after your withdrawal to arrange a bank transfer of your funds.
Please note:
- tombola will never request your bank details via a live chat or phone call
- You will be prompted to log in to your account.Go to Account/My Account > Withdrawals and you will be asked to add your details securely held within the payment system.
- Bank details must be registered for an account in your own name - we cannot pay a bank transfer to a third party.
- Bank transfers can take 3-5 working days for receipt but can be received a lot quicker than this. If you haven’t received a bank transfer and 5 working days have passed since you added your bank details, then please speak with our Customer Services team.
- By law we are not permitted to re-credit your tombola account with your funds - once you have requested a withdrawal then this process cannot be cancelled under any circumstances.