How to add new payment method?
Adding a new payment method can be done easily through on 'My Account' page by following the steps on this page. You are required to register a debit card in your own name and for your individual use ...
Payments
How to delete payment method?
Removing an existing payment method can be done easily through on 'My Account' page by following the steps on this page. You are required to register a debit card in your own name and for your ...
How can I view my recent deposits?
You can view your recent deposits in Transaction History from My Account. Select the deposits filter and click the search button.
How do I make a deposit?
To make a deposit, you must a first add a card. You can read our additional article on how to add a Debit card or Apple Pay to your account by visiting help centre page.
Payment Methods Queries
Information on this page answers some of the most common questions about payment methods. For additional help don't hesitate to contact our Customer Service team who can assist you further.
Deposit Queries
Information on this page answers some of the most common questions about deposits. For additional help don't hesitate to contact our Customer Service team who can assist you further.
How can I withdraw?
Withdrawing your funds can be done easily through on 'My Account' page by following the steps on this page. You won’t be able to withdraw if your withdrawable funds are below £10.
Why can't I withdraw?
There are several reasons why you couldn’t withdraw. This could be because bank has rejected the transaction, your card may have expired or you don’t have enough balance in your account.
When will I receive my withdrawal?
The processing time for your withdrawal depends on the type of card or method you’ve used and the issuing bank. Please allow up to 4 hours for fast withdrawals and 5 business days for standard ...
Withdrawal Queries
Information on this page answers some of the most common questions about withdrawals. For additional help don't hesitate to contact our Customer Service team who can assist you further.
Bank Transfer Queries
Information on this page answers some of the most common questions about bank transfers. For additional help don't hesitate to contact our Customer Service team who can assist you further.
Alternative payment methods
After your initial deposit you will be able to use our alternative methods of depositing and withdrawing funds. This page explains available payment methods and how to set it up.
Common deposit/card payment issues
Banks and card issuers have recently adopted a new security measure called 3D Secure 2.0. Under this new system, your payment provider may now ask you to authenticate payments when you wish to make a ...